FAQ

uPlug – Frequently Asked Questions

Yes. A valid mobile number is required to register on the uPlug platform for verification, login security, and charging notifications.

Yes. Use the 'Forgot Password' option in the app or website to reset your password using your registered mobile number or verification method.
Yes. The charging station details page may show estimated pricing based on the charger type, tariff, and expected charging duration.
Yes. You can update your profile information in the 'Profile' section of the uPlug application.
For security reasons, mobile number changes may require verification or support assistance. Please contact support if required.
Yes. All past charging sessions can be viewed in the 'Charging History' or 'Charging Details' section of the app.
Yes. Bookings can be cancelled before the charging session begins. Cancellation charges may apply depending on station policies.
Payment options depend on the charging station and payment gateway. Some stations require prepaid charging, while others may allow post-payment.
Green: Charger available
Orange: Charger currently in use
Grey: Charger offline or temporarily unavailable.
Yes. Invoices for completed charging sessions can be accessed in the 'Charging Details' or 'History' section.
Payment methods may include UPI, credit card, debit card, net banking, or wallet options depending on the payment gateway available on the platform.
If charging stops unexpectedly, please check the charger status in the app. If the issue persists, contact customer support.
Many charging stations are owned or operated by independent Charge Point Operators (CPOs) or site partners. uPlug provides the digital platform to access these stations.
In such cases, the transaction will be reviewed and refunds or adjustments may be processed according to the refund policy and payment gateway rules.
For general queries: support@uplug.co.in
For billing or payment related issues: accounts@uplug.co.in